At Ziggoboot, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return or exchange your items by following the procedures outlined below.

General Return Policy

Eligibility:

• Items must be returned within 30 days of the purchase date.

• Items must be unworn, unwashed, and in their original condition with all tags attached.

• Items must be returned in their original packaging.

Non-Returnable Items:

• Final sale items cannot be returned or exchanged.

• Gift cards are non-refundable.

Return Process

1. Request a Return:

   • Contact our customer service team at support@ziggoboot.store to initiate a return. Provide your order number and reason for return.

2. Receive Return Authorization:

   • Once your return request is approved, you will receive a return authorization number (RAN) and instructions on how to send your item(s) back.

3. Ship Your Return:

   • Pack the item(s) securely in the original packaging and include the return authorization number. Ship the package to the address provided in the return instructions.

4. Inspection and Refund:

   • Once we receive your return, we will inspect the item(s) to ensure they meet the return eligibility criteria. If approved, your refund will be processed within 7 business days.

Refund Process

Refund Method:

• Refunds will be issued to the original payment method used at the time of purchase.

Processing Time:

• Once approved, refunds will be processed within 7 business days. It may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.

Shipping Costs:

• Original shipping charges are non refundable. Return shipping costs are the responsibility of the customer, except in cases of defective, damaged, or incorrect items.

Specific Cases

1. Defective, Damaged, or Incorrect Items:

   • Contact us within 7 days of receiving your order if your item is defective, damaged, or incorrect. Provide photos of the issue and your order number. We will arrange for a replacement or issue a full refund, including return shipping costs.

2. Item Not Arrived:

   • If your item has not arrived within the expected delivery time, please contact our customer service team. We will investigate and resolve the issue promptly, including issuing a replacement or refund if necessary.

3. Order Cancellation:

   • If you wish to cancel your order, contact us as soon as possible. If the order has not yet shipped, we will cancel it and issue a full refund. If the order has already shipped, you will need to follow the return process outlined above once you receive the item.

Exchanges

Exchange Process:

• To exchange an item, follow the return process to return the original item and place a new order for the desired item. This ensures that the new item is reserved and shipped promptly.

Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team:

Email: support@ziggoboot.store

Thank you for shopping with Ziggoboot. We appreciate your business and are committed to ensuring your satisfaction with our products and services.