At Ziggoboot, we are committed to ensuring customer satisfaction with our high-quality booties. However, if the product does not meet your expectations or an issue occurs, we are happy to assist you with returns or refunds as per the following guidelines.

1. Process for Requesting a Return/Refund

• Contact us via email at support@ziggoboot.store or fill out the return request form on our website within the specified time frame.
• Provide the following information:
  • Order number.
  • Photos or videos showing the issue (defect, damage, or incorrect product).
  • A detailed description of the issue.
• Our customer support team will confirm your request within 1-2 business days and guide you through the next steps.

2. Scenarios for Return/Refund Eligibility

• Defective or Damaged Products (due to shipping)

  • Report within 7 days of receiving the product.
  • A replacement or full refund will be processed after verification.

• Incorrect Product (wrong style, size, or color received)

  • Report within 7 days of receiving the product.
  • You can either exchange for the correct product or receive a full refund.

• Product Not Received (lost shipment)

  • If the order has not arrived after 30 business days (international shipping may take longer), you may request a refund.

• Order Cancellation After Placing the Order

  • If the order has not been processed or shipped, you will receive a full refund.
  • If the order has been shipped, you must wait for the item to arrive and then follow the return process (applies to the normal return policy).

• Product Not Satisfactory (no defect or damage)

  • We accept returns within 7 days of receiving the product under the condition that:
    • The product is unused.
    • Original packaging and tags are intact.
    • The return shipping cost is to be covered by the customer.

3. Processing Time

• Return/Refund Request Acknowledgment: We will acknowledge your request within 1-2 business days of receiving it.
• Return Processing Time:
  • A replacement product will be shipped within 7 business days after we receive the returned item.
• Refund Processing Time:
  • Your refund will be credited to your account within 3-5 business days once the request is approved.

4. Exceptions to the Return/Refund Policy

• Products damaged by misuse (e.g., tears, stains, or other damage not related to product quality).
• Requests for returns or refunds made beyond the allowed period (7 days from receiving the product, except for faulty or incorrect items).

5. Time Limit for Return/Refund Requests

• All requests must be submitted within 7 days of receiving the product (except for cases where the product has not been received). After this period, we will no longer be able to process returns or refunds.

6. Additional Notes

• Ziggoboot is not responsible for returns that are not processed according to the guidelines outlined above.
• Please keep your return receipt or email confirmation for future reference.
• The original shipping fee is non-refundable unless the product is defective or incorrectly shipped.